Shipping

Upon placing your order, you will receive a confirmation email.

Typically, orders are processed and dispatched within 10 to 21 days, unless otherwise notified.

Delivery Rates

  • €10 – Ireland
  • €15 – Rest of EU
  • €25 – Australia, Canada, New Zealand, UK & USA
  • Rest of World – Please contact us directly for a quote
  • Free shipping on all orders over €250 (calculated after any vouchers and/or discounts are applied)

Customs & Import Charges

Please be aware that orders shipped outside the EU may be subject to customs duties and/or taxes upon arrival in your country. These charges are determined by the customs authorities in your country and are not included in the purchase price. It is the responsibility of the recipient to pay any applicable fees.

Please allow additional time for your order to clear customs

Other Delivery Information

If you need to ship to multiple addresses, please ensure separate orders are placed.

Please be aware that unforeseen circumstances, such as extreme weather or global events, may impact delivery times.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns policy to ensure your return is processed smoothly.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include any accessories, tags, labels, or freebies that came with the item.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@jmkgoldsmiths.com within 14 days of receiving your order.
  2. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
  3. Our team will guide you through the return process.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed..

Exchanges

If you wish to exchange an item, please follow the return process as outlined above and indicate that you would like an exchange. Once your return is received, we will process the exchange and send you a notification.

Exceptions

Certain items are not eligible for return or exchange. These include any items that have been engraved, personalised or made to order.

* Please note – refunds apply to online purchases only.  This is in line with EU policy.

Questions

For questions and/or comments about our Shipping and Returns Policy, please contact us by using the following contact details:

JMK Goldsmiths
Castle Yard,
Kilkenny

Ireland
Website: https://jmkgoldsmiths.com
Email: info@jmkgoldsmiths.com
Phone number: +353 (56) 772 2300